Job Description

Salary: Basic salary of between £23200 and £24K DOE plus commission, with an OTE of £27K 

Location: Haysto HQ in Norwich.

Target: Candidates with sound administration experience.

Working Hours: Full time, 9AM - 6PM Monday to Thursday & 9AM - 5PM Friday.

Timeline: Immediate interviews with July 2025 start dates.

WHO THE HELL IS HAYSTO?

Haysto is an online mortgage broker for those who don’t fit the traditional applicant mould. We're here for the ones who fall through the cracks. The individuals, the mavericks, and complicated.

A digital-first brokerage, our platform has been designed from the ground-up and is the only end-to-end platform for the specialist mortgage market. Mortgage, conveyancing and insurance all in one place with real-time updates, seamless document management and ID verification.

A hassle-free, time saving and empowering solution for those who need it most. We're not afraid to tell it how it is. We were born out of first hand experiences being rejected by high-street banks, and we're here to listen to the stories behind the numbers. We're about possibilities, not just mortgages. Since we launched in late 2021 we’ve been recognised as a British Bank Awards finalist and have changed thousands of customers' lives, all while achieving and maintaining a Trustpilot score of 4.9. We count the likes of Better Group (South Africa’s largest property group), the CEO of OakNorth (UK's 3rd largest Fintech) and former Exec Chairman of Salesforce as investors.

INCLUSIVITY + DIVERSITY

What we do at Haysto wouldn’t be possible without a diverse team bringing different ideas, experiences, and unique skills together. It’s important for us to create an inclusive culture where everyone is equal and heard no matter their age, beliefs, disability, gender, marital or parental status, race, religion, sex or sexual orientation.sex or sexual orientation.

WHAT WE’RE LOOKING FOR?

• At least 1 years’ experience in a Mortgage Administration or a similar financial Services role.
• Excellent verbal and written communication skills.
• Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement.
• Detail obsessed, conscientious and highly organised with exceptional time management skills - we move at speed and need you to keep up.
• Proven ability to develop strong relationships across internal team members.
• Excellent computer skills.
• Experience with complex mortgages cases and specialist lenders is an advantage but not essential. 

WHAT YOU’LL BE DOING

• Work efficiently and proactively to manage new and existing customers’ applications from submission, through to the lender and completion.
• You’ll need to make sure all applications are accurate and complete, and that all supporting documentation has been provided as required by compliance.
• You’ll need to keep in regular contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free.
• You’ll interpret and collate data across a number of systems as well as uploading all client information correctly on to our platform - accurately and in a timely manner.
• You’ll need to thoroughly check mortgage offers to make sure there are no errors.
• Act as a critical feedback loop to our Operations and Development teams as we continuously enhance our platform, customer journey and service model.
• Work with our mortgage experts (brokers) to guarantee they are best enabled to deliver the highest quality of customer service.
• You’ll take part in regular training, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement.
• You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers.
• Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

WHAT WE’RE OFFERING

We've invested heavily in technology, are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We’re now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There’s no hierarchy here - you’ll be listened to and be part of a high-growth company where you’ll also get to share in the financial upside.

Benefits:

• 36 days holiday.
• Get your Birthday off.
• Company Pension Scheme.
• Company Equity Scheme - so you own a piece of Haysto.
• Free access to Counselling via SPILL Mental Health Platform.