Job Description

Job Title: Trainee Mortgage Adviser (16 Week Fast Track Academy)

Candidate Target:  Degree educated candidates preferred but all candidates will be considered, candidates with real world sales/customer service experience also highly desirable.

Location: Based full time at our offices in Norwich. Only applicants based in Norfolk will be considered.

Candidate Background: Candidates with a strong desire to forge a long-term career in Financial Services, and a demonstrable track record in customer service and sales.

CeMAP Qualifications: Full financial support provided to gain CeMAP 1,2,3 qualifications, including full provision of study materials and your exam entry costs paid for.

Working hours: During the 16-week training period the working hours will be 9.00AM-6.00PM Monday to Thursday and 9:00AM to 5pm Friday.

Holidays During Training: You will need to be available for the whole 16 weeks of training with zero planned holidays to be considered during the training period.

Post training working hours: Once your training is completed you will be required to work patterns covering a mix of 9AM-6PM and 11AM-8PM Monday to Thursday and Friday 9am-5pm. No weekends required.

Timeline: Immediate interviews with July & August 2025 start dates.

Who The Hell Is HAYSTO?

Haysto is an online mortgage broker for those who don’t fit the traditional applicant mould. We're here for the ones who fall through the cracks. The individuals, the mavericks, and complicated.

We count the likes of Better Group (South Africa’s largest property group), the CEO of OakNorth (UK's 3rd largest Fintech) and former Exec Chairman of Salesforce as investors. We've changed thousands of customers' lives, all while achieving and maintaining a Trustpilot score of 4.9 and in 2025 won the 'Treating Customers Fairly Award' at the British Bank Awards.

We're tech driven and have built our platform from the ground-up. Mortgage, conveyancing and insurance all in one customer portal with a powerful backend CRM which is driving industry leading customer service and outputs.

We were born out of first-hand experiences being rejected by high-street banks, and we're here to listen to the stories behind the numbers. We're about possibilities, not just mortgages.

Inclusivity & Diversity:

What we do at Haysto wouldn’t be possible without a diverse team bringing different ideas, experiences and unique skills together. It’s important for us to create an inclusive culture where everyone is equal and heard no matter their age, beliefs, disability, gender, marital or parental status, race, religion, sex or sexual orientation.

The Opportunity:

An outstanding opportunity to join a company at the forefront of disrupting the mortgage market and become an employed CeMAP qualified Mortgage Advisor.

Enhanced Salary & Guarantee Structure:

• During the first 16 weeks of training, a basic salary of: £26K per annum.
• From Month 4 to Month 10, basic salary plus guaranteed commission to: £30K per annum.
• From Month 11 to Month 12, basic salary plus guaranteed commission to: £32.5K per annum.
• From Month 13 to Month 18, basic salary plus guaranteed commission to: £35K per annum.
• From Month 19 basic salary increase to £30K plus unlimited commission, realistic: OTE of £75K +.

Role Overview:

As a Mortgage Adviser we believe your skills and time are best spent delivering exceptional advice and service to customers. That’s why we have separate teams responsible for contacting customers, securing appointments, collating customer documentation and managing the process post submission. We create the opportunity for you to perform at your very best.

This is an online and telephone-based role so you will need to be high-energy, articulate and engaging. You will be submitting in excess of 15 mortgages each month so you will also be highly motivated, disciplined, and organised.

Required knowledge, skills, and qualifications:

• A strong desire to work within the Financial Services industry, particularly within mortgages.
• A strong track record in customer service and sales.
• Excellent inter-personal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple format.
• Organised, and adopts a disciplined and structured approach to work.
• Excellent computer skills.

Progression:

We've grown from 0 to approximately 100 team members in three years and we're proud that many of our managers have been promoted from within.

As the company's growth accelerates, we'll continue to build from within, so for the right candidates there's many exciting future opportunities.

 Benefits: 

• 36 days holiday
• Get your Birthday off.
• Company events.
• Company Share Scheme.
• Bonus scheme.
• Commission pay.
• Casual dress.
• Company pension.
• Employee stock ownership plan.
• Generous Employee Referral programme.
• Sick pay.

To apply for this role click APPLY NOW or feel free to call Darren Robins Head of Talent at Haysto on 01603-249267 for a confidential chat TODAY!