Job Description

Level 3 Service Desk Engineer + £500 Placement Bonus*

Location and Working Arrangements: Location: Sheffield | Full-time | Hybrid working

Salary: Salary: £36-40k + Receive a £500 bonus for joining the team*

Deliver excellent IT support and grow with us!

The Company:
Join a dynamic and independent Managed Service Provider (MSP) based in Sheffield, with over 15 years of experience. Established in 2007, One2Call Ltd delivers cutting-edge IT solutions to businesses across the Midlands and North of England. As a leader in the field, One2Call prides itself on choosing the best technologies to serve its clients and continuously adapting to meet their needs. With a focus on employee well-being and growth, they offer an engaging and supportive environment.

The Role:
We are looking for an experienced 3rd Line Service Desk Engineer to join our team. You’ll play a crucial role in resolving advanced IT issues and providing expert technical support, ensuring high levels of client satisfaction. Your work will directly impact the performance and reliability of the services we offer to our clients.

What You'll Do:

• Provide expert technical support for complex IT issues.
• Act as an escalation point for 1st and 2nd Line Engineers.
• Manage and resolve 3rd Line incidents and service requests within agreed SLAs.
• Support new product testing, onboarding, and integration into the business.
• Lead technical responses in major incidents or priority 1 situations.
• Identify and implement technical and process improvements.
• Ensure thorough documentation of issues and resolutions.

What We Are Looking For:

• Experience: Minimum 3 years in a similar role, with strong hands-on experience.
• Technical Skills: Advanced knowledge of Windows Server, Office 365, Active Directory, networking, and backup technologies.
• Problem-Solving: Ability to troubleshoot complex problems with a proactive mindset.
• Communication: Confident and clear communicator across all levels.
• Time Management: Ability to prioritise tasks and manage time effectively.
• Adaptability: Able to thrive in a dynamic, fast-changing environment.

Desirable Qualifications:

• Microsoft Certified: Azure Administrator Associate
• Cisco Certified Network Administrator (CCNA) or similar certification

What We Offer:

• Bespoke training plan to meet both personal and business development goals.
• 20 days of annual leave (increasing to 25 with experience) plus statutory bank holidays.
• Access to our Work Fitness scheme and internal gym.
• Private healthcare scheme (post-probation).
• Regular team-building events and opportunities to grow within the company.

How to Apply:
Ready to make your mark? Email your CV to talent@talent-torch.co.uk or submit your CV through www.talent-torch.co.uk/vacancies.

*How the Placement Bonus Works: Earn the stated bonus when you secure this job through Talent Torch. You’ll receive 50% of the bonus within 14 days of employer payment, and the remaining 50% after completing 90 days in the role. Direct applications or jobs secured via other means aren’t eligible.

Subject to Terms & Conditions available on our website.