Job Description

Senior Systems Engineer
Are you ready to build and support world-class systems that connect millions of users daily? Join a dynamic, agile team focused on delivering high-impact voice, email, and web chat platforms that power customer communication at scale. With over 35 million interactions processed annually and a 24x7 uptime requirement, our mission is clear: create seamless, reliable, and scalable systems that enhance both customer and associate experiences.

As a Senior Systems Engineer, you'll bring your expertise in systems engineering, voice platforms, and DevOps practices to help evolve our Contact Center solutions. Whether your experience lies in Genesys, Amazon Connect, or another platform, we're looking for passionate engineers eager to innovate, collaborate, and continuously improve.

What You'll Do

• Design, engineer, and support enterprise-scale contact center platforms

• Leverage tools like Docker, Ansible, uDeploy, and CI/CD pipelines to drive automation and operational excellence

• Troubleshoot and resolve complex issues involving VoIP, SIP, and Linux systems

• Contribute to 24/7 platform stability and scalability

• Collaborate across teams to improve architecture, observability, and system performance

• Deliver clean, testable code and maintain detailed documentation

What We’re Looking For

• 5+ years' experience in voice/telephony or systems engineering

• Strong understanding of protocols: SIP, HTTP, TCP/IP, TLS/SSL, SNMP, and more

• Hands-on experience with Linux administration, softphone deployments, and container-based development

• Familiarity with agile methodologies (Scrum, Kanban)

• Proven troubleshooting and problem-solving abilities

• Experience supporting high-availability systems and disaster recovery planning

• Clear communication skills and a team-first mindset

You’ll Thrive If You:

• Own your work and take accountability for outcomes

• Excel at making the complex understandable

• Value automation and continuous improvement

• Have a passion for learning and innovation

• Enjoy working in fast-paced, collaborative environments