Transport & Logistics Administrator

The Opportunity

We are looking for an organised and proactive Transport & Logistics Administrator to join our team. This is a varied, fast-moving role where you will help coordinate transport operations, support delivery planning and ensure customers receive an efficient and reliable service.

You will be responsible for coordinating loads and routes, keeping delivery information up to date, communicating with transport providers and completing the administration associated with transport, distribution and returns.

What We're Looking For

You will ideally have:

• At least 6 months’ experience in a transport management environment.
• Experience using SAP.
• Knowledge of UK-wide route planning and the ability to identify efficient and cost-effective transport solutions.
• Experience dealing directly with transport companies and suppliers.
• Practical experience handling customer complaints and shipment costing.
• Good working knowledge of Microsoft Excel, Word and Outlook, together with the confidence to use internal systems.
• Excellent organisational skills and the ability to manage several administrative and planning activities at once.
• A calm and professional approach when working under pressure or dealing with changing schedules.
• A strong customer-focused mindset and a commitment to delivering a high-quality service.
• The ability to communicate effectively and build positive relationships across different teams.

We're also interested in candidates who have a genuine interest in improving business processes and driving efficiency, as well as those who can analyse information, interpret data and produce reports when required.

Your Key Responsibilities

In this position, you will:

• Coordinate the day-to-day administration for transport, distribution and returns.
• Help ensure customer orders meet agreed requirements for lead time, cost, volume and quality.
• Support the planning of loads and delivery routes across the UK.
• Process documentation relating to returned goods accurately and cost-effectively.
• Monitor inbound and outbound deliveries and ensure relevant teams have accurate, up-to-date information.
• Communicate with transport providers and maintain strong supplier relationships.
• Work closely with Customer Service to respond to enquiries and resolve issues.
• Maintain accurate records and complete all relevant administration within required deadlines.
• Support the management team with additional duties appropriate to the role.
• Identify and suggest improvements that could help deliver an even better customer experience.

Health & Safety

Safety and compliance are an important part of the role. You will be expected to:

• Follow all company Health & Safety procedures and guidelines.
• Monitor compliance relating to Digital Tachographs, drivers’ hours and infringements.
• Understand the Risk Assessments relevant to your role.
• Follow all applicable Safe Systems of Work.

What We Offer

• Competitive annual salary
• 33 days’ annual leave
• Private medical cover – available after passing probation
• Death in Service benefit – 2x annual salary
• Enhanced maternity benefits
• A clear sustainability strategy focused on the planet, customers and employees
• Professional development opportunities and support for lifelong learning
• A positive and supportive company culture
• Employee product discounts
• The opportunity to join a Top Employer