Job Description

Customer Service Advisor – Claims

New Permanent Opportunity – Start ASAP
Location – Bradford
Salary - £23810 plus Amazing holiday days, sometimes up to 50 days a year (including Bank holidays!)
Full Time Role - Hybrid working pattern
1 week office and 2 weeks home

Elevation Business Support are working exclusively with a growing business based in Bradford to support with the recruitment of a number of people based within the Customer Service team. This role will be based within a team where almost all of enquiries are taken via phone. Therefore you must be comfortable speaking to customers on the phone. 

Main duties as a Customer Service Advisor will include:

• Processing all claims in line with SLA’s
• Speaking to customers and updating them of the progress of the claims
• Responding to customer enquiries via email and phone
• Escalate any queries to the Customer Service Manager
• Update customer details efficiently and accurately onto the database
• Carry out duties within the department to ensure all tasks are efficiently completed
• Monitor Customer Satisfaction scores

Ideally the candidates will have had exposure to working within a customer service environment and are passionate about providing an excellent customer journey.

This is a great opportunity for an individual starting a career in Customer Service. They have a clear progression plan in place for anyone who is looking for progression.

They are looking for individuals who are motivated, results driven and want to provide the best customer experience.

The start date will be Monday 1st September 2025 and training will commence for 4 weeks, therefore you must have no holidays during this time.

Working hours are on a 3 weekly shift pattern between 8.30 - 5.30 with 1 in 4 Saturdays (paid at time and a half!)

They are offering a full time salary of £23810.

Other perks and benefits:
- Pizza Days
- Team of the month and Employee of the month
- Christmas Advent Games
- Fun Day once a month
- Spot Vouchers
- Amazing holiday days
- Option to buy and carry over holidays

If you are currently looking for a new opportunity and are interested in this job role, please get in touch ASAP.