Job Description

Your role: This is a crucial role in our customer claims journey and will require someone who is friendly, professional and has great attention to detail. You will be well organised and conscientious with an ability to plan and monitor your work tasks. A strong decision maker, with the confidence to ask for support when needed. Above all, you will be personable with a positive outlook and the ability to show empathy and kindness when dealing with both our own customers and third parties.

The Claims Handler will support the Claims Manager in delivering a high-quality claims service through:

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• Providing first telephone contact for our customers.
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• Ensuring all critical data is captured at notification stage both comprehensively and accurately.
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• Handling all motor damage claims from notification through to closure within agreed authority limits and service standards.
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• Dealing with all issues in terms of policy indemnity and liability in the appropriate manner and manage each claim to a satisfactory conclusion.
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• Ensuring recovery opportunities are clearly flagged and followed up.
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• Identifying injuries or potential injuries.
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• Ensure maximum detection of fraud or exaggerated claims.
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• Appointing motor assessors, investigators, loss adjusters and other service providers as appropriate.
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• Adherence to personal performance targets through proactively managing one’s own worklists.
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• Performing administration services, undertaking special projects or assignments, as required.
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• CIP qualified or working towards certification. On Offer: The Company pride themselves in staff development and growth. If you are looking for a position where you can develop both yourself and your career, then we would like to hear from you.
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• Salary: Will depend on your experience.
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• Training and development: Paid insurance exams, reward for successful completion of exams, paid professional membership fee, study leave.
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• Bike to work scheme.
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• Death in service benefit: Up to 4 times your salary, upon completion of probationary period.
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• Income protection: 75% of your salary, upon completion of probationary period
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