Permanent
Application Support Technician
Posted on 08 April 22 by Andrew O'Flaherty
- Dublin
- € - €
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Job Description
We are currently looking for a standout Application Support Technician who embodies all our clients values: This role has the option to be fully remote or if located in Dublin, there is also the option for a hybrid working capacity in Blanchardstown.Duties & Responsibilities:
- Interact with customers via telephone, e-mail and the web, providing technical support and problem- solving abilities
- Identify, evaluate and priorities customers problems whilst formulating plans of resolution
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
- Provide in depth root cause analysis to the helpdesk manager for all issues resolved
- Assist in evaluating new services, processes and technologies introduced at the helpdesk
- Escalate unresolved issues to implementation team programmers or the helpdesk manager as necessary
- Work with staff to promote, develop and maintain strong customer service values
- Additional projects as required such as preparing system and user documentation testing Skills Required:
- Working Knowledge of .Net development in C# & SQL - this is essential, as a technical test will be given at interview stage
- Previous Helpdesk Support Experience 5+ years' experience
- Level 2/3 Support Experience
- Fluent English both verbal & written
- Excellent Communication, Literacy and Interpersonal Skills
- Knowledge of Food Processing Industries would be advantageous but not necessary
Benefits
- Excellent benefits
- Visual Studio
- ReSharper
- Redgate SQL Tools
- DevExpress
- Postman
- Azure
If you wish to apply please APPLY NOW or contact us at andrew@edenrecruitment.ie