Community Connecter - Health & Wellbeing

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Job Description

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A unique and outstanding

Community Hub

Centre4 was established in 1995 to support the ongoing regeneration of Grimsby and North East Lincolnshire.

Our modern, Wootton Road Community Hub puts an array of activities and services at your fingertips, whether you are looking to squeeze in a workout at our Community Gym, reduce your weekly shopping bills at the Community Shop or get access to practical help and support for a variety of issues, then our team is here to help.

The Centre4 team is on hand to provide free and friendly support about benefits, debt and money management, housing, employment and much more. Many of our services stretch beyond our Centre and we can deliver services throughout North East Lincolnshire and surrounding areas.

Our Vision

Support and enable the communities of North East Lincolnshire and surrounding areas to thrive and live happier, lives.

We are a value led organisation and remain committed to being:

Compassionate - We will care, show kindness, and a willingness to help others in all that we do.
Honest - We will be honest, truthful, open, and sincere to others, everyone we work with and for. We will do what we say we will do.
Inclusive – We will admire, value our communities, our staff and volunteers challenging oppression valuing the diversity of our communities.
Empowering – We will support others to achieve their aspirations and to be stronger. We will involve community members in all aspects of service planning.

Our revised 5 Pillars of our Strategic Plan 2023-2028 will include:

Children, young people, and families
Health and Wellbeing including advice and guidance
Community engagement and employment
Financial sustainability and human resources
Facilities and Centre4 Community Hub, including the development of our community assets

Job Description

Community Connector - Health and Wellbeing

The Role

Community Connector’s connect people with local community activities and services that can help improve their overall health and wellbeing, empowering people by focussing on what matters most, to them. You will be part of an integrated community team of trained staff triaging and signposting residents into community based support, or where appropriate statutory provision. You will take a holistic approach, focusing on the outcomes that an individual want to achieve, and helping the individual to achieve these outcomes through connecting them to appropriate community and statutory provision. This will involve the development of new partnerships whilst maintaining existing partnerships, planning and delivery of the activities to a high standard ensuring maximum impact in the community.

The connector role is central to developing a relationship with participants and can help to strengthen community and personal resilience, and reduce health inequalities by addressing the wider determinants of health, such as debt, poor housing, and physical inactivity; and by increasing people’s active involvement with their local communities. Specific to the role will be supporting participants aged 65 years and over to reduce social isolation, loneliness, building confidence and improving mental health with continuation of care and support to address the broader social factors of health and wellbeing.

You will be responsible for creating an action plan with participants to achieve their desired outcomes, and support them through delivery of the action plan, with staged assessments and redirection where appropriate.

You should be proactive and have the ability to be resourceful and creative to find the best support for participants and liaise with external organisations and build partner relationships. You will need a positive, ‘can do’ approach, working individually and as part of a team, communicating with people at all levels. You should have experience of working positively with people facing social and emotional challenges, and knowledge of solution-focussed coaching approaches. You will be working with people from diverse cultural and social backgrounds and will need to work confidently and effectively in a diverse and challenging environment.

We are looking for a friendly, engaging, empathetic individual with a natural ability to deliver with a compassionate and practical approach, putting the participant at the centre of the program.

You will have strong organisational skills, excellent verbal, and written communication skills. The ability to quickly build positive and supportive relationships. The ability to work with IT systems, input, and export accurate information and a professional approach to the presentation of information and communication. A strong commitment to team working with a proven ability to work flexibly as part of a team.

You will be required to travel within the North East Lincolnshire area at time, so you will be required to hold a full clean driving licence and have access to your own vehicle with insurance coverage for business use.

Accountable to: Head of Health, Wellbeing and Community Engagement

Accountable for: Supporting participants through the Community Support programme

Salary: £12,710.88

Hours: 20 hours a week to be agreed at appointment

Place of work: Centre4, 17 Wootton Road, Grimsby, DN33 1HE and other sites as needed, including home visits.

Annual leave: 21 days/year plus bank holidays pro rata, rising to 25 days/year – (pro rata)

Benefits: Health scheme, Community Shop, subsidised café, free car parking, low-cost gym access, work-based savings scheme, cycle to work scheme

Closing Date: 1st November 2024

Interview date: 8^th November 2024

Key Tasks and Responsibilities

Deliver an effective Community Support Service to participants aged 65 years and over who are experiencing social isolation and loneliness across North East Lincolnshire.
Plan and organise a programme of community activities, ensuring provision is successful and achieves targets
Deliver community activity sessions to groups
Meet with participants and carry out home and community visits as required.
Undertake person-centred assessments to co-design health and well-being action plans with individual participants and identify support needs to ensure maximum engagement and improved health and well-being.
Establish and maintain effective liaison with stakeholders including health, voluntary, social and education resources by attending relevant meetings and forums as required to promote the service.
Work in partnership with voluntary and community sector organisations to understand local resources available to support effective community support with an aim at over 65 years and above who are experiencing social isolation and loneliness as well as other complex issues.
Ensure information on sources of voluntary and community support is up to date to enable effective and accurate signposting by connecting service users with appropriate support and activities.
Maintain accurate and comprehensive case notes and evaluation systems, including the Wellbeing Star and other IT recording systems as required.
Adhere to confidentiality and information sharing protocols and design comprehensive outcome focussed reports detailing progress of participants.
Work flexibly as required and engage with Centre4 meetings and activities to promote, support, and celebrate the work of Centre4.
Evidence Centre4 values in your work at all times by being people focussed; reflecting a “can do” approach and striving to achieve excellence; also having mutual respect for everyone we work with, work for and support through our services.
Ensure the Designated Safeguarding Officer is informed immediately of any concerns relating to safeguarding in relation to any incidents taken place on programme.
Be a passionate advocate for all Centre4 projects

Other Duties

The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your manager. The Company reserves the right to amend the job description in line with the changing demands of the business.

Attributes

Criteria/How Measured/Rank

Codes: A = application I = Interview E = essential D = desirable

Relevant Experience

Knowledge of the local area and challenges faced by people aged 65 years and over experiencing social isolation, loneliness and living with low to moderate mental illness A/I - D

An understanding of peer support A/I – D

Ability to deal with stressful situations and clients A/I – D

Experience of working with people with complex needs A/I – D

Experience of supporting needs and/or risk assessments A/I – D

Experience of face to face, telephone, and electronic communication A/I - E

Education and Training

Use IT systems and other resources to deliver the service A/I - E

Accurate record keeping and document production A/I - E

Commitment to continuous professional development A/I - E

General and Special

Knowledge

Research, analyse and interpret complex information, produce, and present clear reports verbally and in writing A/I - E

Understanding of wider determinants of health and implications for health and wellbeing A/I - E

A commitment to the principles of equality and diversity A/I - E

Understand the needs to confidentiality A/I - E

Skills and Abilities

Person centred approach - excellent communication and engagement skills with ability to quickly build rapport A/I - E

Excellent listening and questioning skills – ability to get to the root of issues and motivate and empower clients in a non-judgemental way I - E

Well organised and resourceful with ability to work on own initiative, meet deadlines and monitor own performance I – E

Behaviours

An advocate for the values of Centre4 A – E

Team player, considerate towards others A/I - E

Co-operative approach to working within Centre4 and with all stakeholders A/I – E

An open approach to working that seeks opportunity and inspires ingenuity A/I - E

Honesty and integrity A - E

Additional factors

Commitment to and work within the aims, principles, and policies of Centre4 - I - E

Commitment to team working and in partnership with others A/I - E

Flexible with working hours to meet service needs A - E

Full clean driving licence and use of a car A - E

Equal Opportunities

Centre4 is committed to equality of opportunity, diversity and inclusion in its recruitment and employment practices, as such we welcome applicants regardless of race, sexuality, gender, religion, disability, or age.

Safer Recruitment

Centre4 is committed to the welfare and safety of children and vulnerable adults in all its operation and adheres to Safer Recruitment practice; the role will be subject to a Disclosure and Barring Check at enhanced level.

Job Information

Rate / Salary

£12710.88 - £

Sector

Not for Profit and Charities