Desktop Support Engineer

Location: Hirwaun, Aberdare
Contract: 3 months, inside IR35
Working Pattern: 5 days per week onsite

We’re looking for a Desktop Support Engineer to join a busy onsite IT support team in Aberdare on an initial 3-month contract.

This is a hands-on Tech Bar / 1st Line support role, ideal for someone who enjoys helping users face-to-face and is comfortable working in a fast-paced environment with a high volume of support requests.

What you’ll be doing:

• Providing 1st Line IT support to users onsite
• Working within a busy Tech Bar / walk-up support environment
• Supporting Microsoft 365 applications
• Password resets and account support
• Basic laptop, desktop and peripheral troubleshooting
• Helping with general hardware and software issues
• Setting up and configuring devices where required
• Escalating more complex issues to the relevant support teams
• Delivering friendly and professional customer service

What we’re looking for:

• Previous experience in a 1st Line, Service Desk, IT Support or Tech Bar role
• Good knowledge of Microsoft 365
• Experience with password resets and basic user account issues
• Confident troubleshooting basic hardware and software problems
• Comfortable working in a busy, fast-paced environment
• Strong communication and customer service skills
• Happy to work 5 days per week onsite in Aberdare

If you’re interested and available for a new contract opportunity, please apply with your latest CV.