Job Description

IT Support Engineer (1st/2nd Line) – MSP

Location: Aldershot, Hampshire
Salary: £30,000 – £34,000, or up to £38,000 for strong MSP experience
Type: Permanent, full-time

The company
Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They’re growing their service desk team.

The role
You’ll be a first point of contact for business customers, aiming to fix issues on the first call wherever you can. Your work will include:

• Handling support calls and tickets across Microsoft 365, Windows, devices, networks and cloud services
• Day-to-day M365 administration, including users, mailboxes, password resets, MFA and account queries
• Troubleshooting Outlook, Teams, OneDrive, SharePoint and Windows issues
• Logging, documenting and escalating tickets clearly
• Helping with customer onboarding and making occasional visits to customer sites
• Liaising with third-party vendors

What you’ll need

• Some experience in IT support or on a service desk
• Confidence and friendliness on the phone and face to face, since this role suits someone who enjoys talking to people
• Comfort troubleshooting everyday issues for business users
• Good attention to detail, and the ability to keep several tickets moving at once
• A full UK driving licence

Nice to have
MSP experience, Microsoft 365 (Exchange Online, Entra ID, SharePoint), basic networking (Wi-Fi, routers, VPNs) and any IT certifications.