Job Description

Level 1 Deskside Support Analyst

Location: Snowhill, Birmingham – Onsite 5 days per week

Contract: 3–6 months
Rate: £200 (Inside IR35)
Start Date: Ideally first week of October 2026

 
Job Role

We're looking for a personable and customer-focused Level 1 Support Analyst to join an IT support team supporting users within a Microsoft-based environment.

This is an excellent opportunity for someone with previous first-line support experience who enjoys helping users, troubleshooting technical issues and providing a great customer service.

Key Responsibilities

• Act as the first point of contact for client users experiencing IT issues.
• Provide Level 1 technical support across a Microsoft-based environment.
• Troubleshoot and resolve common hardware, software and access-related issues.
• Log, manage and escalate incidents through the appropriate support processes.
• Support users with Microsoft applications and general IT queries.
• Maintain excellent communication and customer service throughout the support process.