Job Description

3rd Line Support Engineer – Microsoft 365

Rate: £350 per day (Inside IR35)

Location: Fully Remote

Length: 3-Month Initial Contract

We are currently seeking an experienced 3rd Line Support Engineer to join a busy technical environment on an initial 3-month contract.

This role would suit someone who is comfortable operating at a genuine 3rd line level, with strong hands-on experience supporting and troubleshooting Microsoft 365 technologies. The successful candidate will be dealing with complex escalated issues rather than routine 1st or 2nd line support.

The Role

You will take ownership of escalated technical issues across the Microsoft environment, providing investigation, troubleshooting and resolution of more complex incidents.

The role will involve:

• Providing 3rd line technical support across a Microsoft 365 environment
• Troubleshooting complex escalated incidents and service issues
• Administration and support across Microsoft 365
• Supporting Exchange Online, Microsoft Teams and SharePoint
• Working with Entra ID / Azure AD
• Supporting Microsoft Intune and endpoint management
• Investigating authentication, access and configuration issues
• Working with other technical teams to resolve complex problems
• Taking ownership of issues through to resolution
• Contributing to technical documentation and knowledge sharing
• Identifying recurring issues and helping improve the wider support environment

About You

We are looking for someone who can demonstrate genuine 3rd line support experience, rather than someone whose M365 experience is primarily limited to basic user administration.

You should have:

• Strong commercial experience in a 3rd Line Support / Senior Support role
• Excellent hands-on Microsoft 365 experience
• Strong troubleshooting and problem-solving skills
• Experience with Exchange Online, Teams, SharePoint and Entra ID/Azure AD
• Good knowledge of Intune / endpoint management
• Experience dealing with complex escalations
• Ability to investigate issues independently and take ownership through to resolution
• Strong communication skills and the ability to work effectively in a remote environment