Job Description

1^st Line IT Support Analyst (Part-Time Contract)

Location: Coventry (on-site)

Contract Length: 12 months

Working Pattern: 2 days per week

Rate: £200 per day

Key Responsibilities

• Provide day-to-day IT support to end users, ensuring a high level of service and responsiveness
• Support overall IT operations, troubleshooting hardware and software issues
• Maintain and manage IT asset inventory and stock rooms
• Oversee local infrastructure and coordinate hardware orders, including refresh and retirement processes
• Manage endpoints to ensure smooth and secure operations
• Collaborate with internal teams and stakeholders to resolve IT issues and enhance services
• Process local IT invoices accurately and efficiently
• Assist with the implementation of new technologies and IT systems
• Create and maintain IT processes and documentation
• Drive continuous improvements to the end-user IT experience

Key Requirements

• Proven experience in a First Line Support / IT Support role or similar
• Strong problem-solving skills with a proactive approach
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple priorities effectively
• A customer-centric mindset with a passion for delivering great service