Job Description

Account Manager

Industry – IT Managed Services

£30,000 – £35,000 basic + Uncapped Commission (OTE £50,000)
Permanent
Hybrid – 3 days per week in the London office

Are you an experienced Account Manager who enjoys building lasting client relationships and spotting opportunities to grow accounts?

We're recruiting on behalf of one of the UK's leading Managed Service Providers, looking to add an ambitious Account Manager to their growing commercial team. Whether you've built your career within IT or you're bringing a fresh perspective from another industry, we'd love to hear from people who know how to manage customers, identify opportunities and deliver an outstanding client experience.

You'll inherit an established portfolio of around 100 business customers, giving you the opportunity to strengthen relationships, maximise account value and become a trusted advisor to your clients.

What you'll be doing

• Managing a portfolio of approximately 100 existing mid-market clients
• Building trusted relationships with key stakeholders across each account
• Identifying opportunities to upsell and cross-sell managed services and technology solutions
• Holding regular customer reviews to understand business goals and ensure clients receive maximum value
• Producing account plans and working proactively to grow revenue across your customer base
• Working closely with internal technical, delivery and customer success teams to ensure a first-class customer experience
• Negotiating commercial agreements and renewals
• Keeping CRM records accurate, maintaining forecasts and managing your sales pipeline
• Staying aware of market trends and competitor activity to identify new opportunities

What we're looking for

We're looking for someone who enjoys working with customers and has a genuine passion for developing long-term relationships.

You'll ideally have:

• Experience in an Account Management, Customer Success or Client Relationship role
• A commercial mindset with the ability to identify growth opportunities
• Excellent communication and relationship-building skills
• Confidence managing multiple customer accounts simultaneously
• Strong organisational skills and attention to detail
• Experience using CRM systems and Microsoft Office

IT or Managed Services experience would be an advantage, but it's by no means essential. We're equally interested in people from other sectors who can bring fresh ideas, a consultative approach and a track record of delivering excellent customer service.

What's on offer?

• £30,000-£35,000 basic salary
• Uncapped commission with realistic earnings of up to £15,000+
• Hybrid working (3 days in the London office)
• Opportunity to join one of the UK's leading Managed Service Providers
• Excellent career progression and ongoing development
• Supportive, collaborative team environment

Interested?

Apply today to find out more. We'd be happy to discuss the role, the business and the package in more detail.