Job Description

Onsite Services Engineer 

Salary: £30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes 
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through

We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments.

Key Responsibilities:

• Provide onsite/deskside and remote support within SLA targets

• Perform hardware break-fix, device replacements and IMAC activities

• Diagnose and resolve desktop, hardware, software and connectivity issues

• Manage ticket updates, escalations and user communication

• Support additional customer sites where required

Skills & Experience:

• Previous IT Support, Deskside or Field Engineering experience

• Strong Windows OS and desktop/laptop troubleshooting skills

• Experience with hardware support, networking and remote access technologies

• Exposure to Active Directory and Microsoft Office / Office 365 beneficial

• Strong communication, customer service and problem-solving abilities