Job Description

Role Profile

Your responsibilities as a Network Manager will be:

• Be responsible for the day-to-day operation, support, and continuous improvement of the our IT systems and digital services.
• Manage and develop the on-site IT support team, providing clear direction, coaching, and performance management.
• Own service quality, availability, and user experience, ensuring incidents and problems are managed effectively and underlying issues are addressed.
• Act as the senior on-site escalation point for IT issues, service concerns, and incidents.
• Contribute to and deliver our IT and digital strategy in collaboration with senior leadership, ensuring alignment with educational, safeguarding, and operational priorities.
• Work with the Head of IT Services to prepare, forecast, and manage IT budgets.
• Maintain oversight of the our infrastructure, cloud services, applications, and data, ensuring resilience, continuity, and security.
• Own cyber security controls and data protection responsibilities.
• Develop and maintain business continuity and disaster recovery arrangements for IT services.
• Manage relationships with suppliers and third-party service providers, ensuring value for money and service quality.
• Ensure appropriate documentation, asset records, and technical knowledge are maintained.

Technical Knowledge:

• Windows 10 and Windows 11
• Windows Server 2019 and 2022, including hybrid environments
• Microsoft 365 services, including Exchange Online, Intune, and identity platforms
• Active Directory, Group Policy, and directory services
• Networking technologies including TCP/IP, VLANs, switching, routing, firewalls, VPNs, and WAN connectivity
• Wired and wireless enterprise networking environments
• Virtualisation and cloud platforms, including on-prem and Azure-based services
• Backup, recovery, and resilience technologies
• Virtual desktop and remote access technologies, including AVD or equivalent