Job Description

Service Designer – IT Service Management & Digital Transformation

Location: Remote (UK)

Contract: Initial 6 Months

Rate: Inside IR35

We’re looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes.

This role sits at the heart of an agile multidisciplinary teams, shaping end-to-end services that are efficient, scalable and genuinely user-centred.

You’ll work across the full lifecycle — from discovery through to live — mapping current and future states, aligning digital solutions with operational realities, and helping organisations modernise complex services.

What You’ll Be Doing

• Designing end-to-end services across people, process and technology
• Leading service blueprinting, journey mapping and ecosystem design
• Supporting large-scale transformation and efficiency initiatives
• Facilitating workshops and influencing senior stakeholders
• Embedding accessibility, inclusion and measurable outcomes into services
• Using data and evidence to drive confident decision-making
• Working within Agile, multidisciplinary delivery teams

What We’re Looking For

• Strong experience in digital transformation and IT service environments in the central government/Public Sector (Essential)
• Ability to simplify complexity and design scalable, sustainable services
• Comfortable navigating ambiguity and large stakeholder groups
• Experience working across operational, policy and technical boundaries
• Confident communicating the value of service design at all levels
• Familiar with tools such as Miro, Lucid and Figma
• Experience working to government or enterprise digital standards is highly desirable

Ideal for someone experienced in complex sectors such as education, social care, justice or other regulated environments.

If you're passionate about improving services at scale and driving real operational impact, I’d love to connect.