Job Description

Deskside Support Engineer

Salary: £30,000–£32,500

Location: Onsite Central London

A great opportunity for a Deskside Support Engineer to join an on‑site IT team in Central London. You’ll handle technical issues that can’t be resolved remotely, taking full ownership of incidents and service requests while delivering excellent face‑to‑face support.

Key Responsibilities

• Provide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools
• Resolve incidents and service requests requiring on‑site intervention.
• Maintain accurate updates in the ITSM system and communicate clearly with users.
• Escalate P1/P2 issues when required.
• Support product/application evaluations and follow all documented IT processes.

What Success Looks Like

• Effective resolution of issues beyond 1st Line and remote 2nd Line capability.
• Professional communication and strong user‑focused service.
• Accurate ticket management and prioritisation.
• Positive management of user expectations and service perception.

Essential skills

• Experience in deskside/ 1^st & 2^nd Line support.
• Strong communication and customer‑facing skills.
• Strong knowledge of Windows 10 and Microsoft Office.
• Experience with Active Directory (password resets, account management).
• Understanding of antivirus, Defender, and basic security tools.
• Familiarity with encryption technologies (training provided).
• Hardware support: laptops, desktops, peripherals, printers.
• Basic networking: patching, connectivity checks, troubleshooting.
• Experience using an ITSM platform (ServiceNow or similar).
• Ability to diagnose and resolve desktop, software, and user issues.