Job Description

Desk Based Account Manager

Location: Stretford, Manchester (Onsite)

Hours: Monday–Friday, 9:00–5:30

Salary: £30,000 - £35,000 + double OTE

We’re looking for energetic, tenacious and driven Desk Based Account Managers to join our team based in Manchester. You’ll manage circa 300–350 existing SME customers, re engage dormant accounts, uncovering new opportunities, and developing strong, long lasting relationships. This is a fast paced, KPI driven role where persistence, confidence, and commercial awareness are key. 

What You’ll Be Doing

• Re engaging under managed accounts and driving revenue growth
• Building customer relationships and identifying upsell opportunities
• Selling telecoms, connectivity, cyber security, and Microsoft related services
• Managing the full sales cycle from discovery to order
• Maintaining accurate CRM records and meeting call/activity KPIs
• Working closely with Sales Specialists for technical support

Essentials skills….

• You will have at least 1–3 + years’ experience in account management or desk based sales
• Previous experience working within one of the following industries: MSP, telecoms, connectivity, cyber security, or Microsoft services
• You must be confident, energetic, resilient, and commercially minded
• Strong communication skills and ability to handle objections
• Good IT understanding and willingness to learn
• Must live within 30–40 minutes from the office/ Stretford
• Able to pass DBS and background checks