Job Description

Business Director, US Pharma, Advanced Process Manufacturing Division, Places

About Arcadis:

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life.

Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Arcadis are excited to announce an opportunity within their US Pharma, Advanced Process Manufacturing Division (“APM”). We are looking for a highly experienced and inspirational leader to profitably grow the respective practice unit presence in line with the AMD strategy and financial targets with a focus on operational efficiency and workforce optimization.

As Business Director, (APMD) you will have ultimate accountability for the operation’s priorities, performance (revenue, costs, profitability, growth), development and communication of same to ensure profit and cash to plan / target.    You will also collaborate closely with the Business Director(s) for the other US Pharma APM operations/locations to ensure are maximising our combined global strategy footprint in Global Pharma.

Role Accountabilities

• Lead ultimate accountability for performance (utilization, billability, contribution, debtors etc), service quality delivery within the Business Operation; develop and oversee the implementation of the strategy to ensure service quality delivery, service excellence and profitable growth within the Business Operation, to support the delivery of the line of business objectives
• Lead, motivate and develop a diverse team of senior specialists by recruiting, setting objectives and reviewing performance to ensure staff are developed, driven and have the necessary skills to deliver the programme objectives.
• Develop and implement the business plan and ensure the team understand it, and the role that they play in its achievement, through the development of the appropriate culture and the provision of context and clarity.
• Lead the identification and targeting of clients through the delivery of service excellence to deliver growth in organic revenue in the Business Operation

• Develop enduring relationships with clients to understand their business needs and ensure client satisfaction to improve retention and deliver organic revenue growth.
• Coach and mentor business managers and service managers to ensure all projects are set up for success and appropriate governance is adhered to, with the goal of improved client satisfaction.
• Direct the identification of talent in the Business Operation in both technical capability and sales and promote career development by directing individuals who are identified, to the appropriate development programs.
• Direct decisions on resource utilization within the Business Operation and maintain the integrity of the unit composition and pyramid management structure to enable resource optimization.
• Direct the identification and management of risk in service delivery and ensure compliance with governance processes in the Business Operation to lead to service excellence and client satisfaction.
• Maintain an in-depth and up-to-date understanding of the Business Operation’s clients and the market to identify key trends and emerging opportunities.
• Develop relationships throughout Arcadis to foster cooperation and to maximize opportunities to cross-sell and trade-up.

Additionally, working closely with Country Division BU Director and Business Operations Managers you will identify and prioritize the development of growth plans for key client accounts, identify financial and operational risks, opportunities and overall performance .   

Your leadership will contribute and improve the health of the organisation and our corporate responsibility and will be measurable through diversity, inclusivity, equity, employee satisfaction and retention.  

The role sits within our Advanced Process Manufacturing (APM) division, which is part of our Places Global Business Area. We work with clients around the world to create, support, and enhance smart, safe, and sustainable places where people live, work, learn, and thrive. People and communities thrive when the spaces in which they live, work, move and play are designed and managed in a way that best meets their needs. By bringing together innovative future-facing solutions – alongside our expertise in Design and Engineering, Program, Project, and Cost and Commercial Management – we consider the whole asset lifecycle to create vibrant, healthy, and successful places for owners, investors, users, communities, and visitors to enjoy.

We partner with the world's leading pharmaceutical and semi-conductor companies to create cutting-edge manufacturing facilities that produce life-altering products. Now, as a part of Arcadis and the Places GBA, we aim to play a critical role in extending and enhancing the lives of people around the world.

Qualifications & Experience :

First and foremost, you share our passion for improving the quality of life. You pride yourself for the part you play in transforming the world around you and understand the importance of teamwork. You are a technically capable with extensive knowledge and experience of the global advanced manufacturing sector.

Your skills and knowledge encompass the following :

• Relevant education and qualifications relating to engineering, business or related area.
• Highly experienced with extensive knowledge of the global advanced manufacturing sector, and related markets, including clients, opportunities, trends, legislative, technological change.
• Experience leading and inspiring high performing teams managing complex projects to include scope of work from concept design to through to validation.
• Driving high performance from teams, communicating vision and purpose, engaging others and ensuring aligned objectives.
• Ability to bring people on a journey of transformation, creating a sense of stability and security in uncertain times, avoiding change fatigue

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy.

DEIB Statement:

Our Commitment to Equality, Diversity, Inclusion & Belonging:

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

Arcadis. Improve quality of life