Junior .NET Support Developer

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Job Description

Arcadis DPS Group is a leading Project Management and Engineering Company serving the construction industry around the world for over 40 years. Within DPS, the Software Services Group (SSG) is responsible for the in-house development, implementation, and support of applications for DPS clients in the semiconductor industry. This software provides scheduling and project management solutions across key phases of construction related projects. Project spends can be up to €8bn with individual project life cycles of up to 5 years.

Position summary:

You will be an integral part of our support team providing technical support of our in-house developed applications to our client’s construction project management teams, Arcadis DPS teams and other key stakeholders based in Europe, North America and Asia. You will be expected to support live systems, respond to customer issues and provide value-add services. Excellent English oral and written communications skills are a prerequisite for the role.

The junior .net support developer position requires excellent software development skills with responsibility for the support, debugging and testing our applications.

The position requires at least 0-3+ years of relevant experience. The position is suitable for a recent graduate who can demonstrate an aptitude for customer centric technical support. You should have working knowledge of relational databases, web and client-server concepts, and be able to rely on experience and judgment to plan and accomplish goals.

You should be highly self-motivated and capable of working independently as you will often be expected to work on your own initiative with support from your colleagues.

With a strong emphasis on continuous professional development, the position offers excellent career prospects, opportunities to grow your experience and knowledge to become a valuable contributor to the group’s continued success.

Key responsibilities:

Develop a deep understanding of the system functionality and business domain.
Log any new support tickets raised by the client and other stakeholders.
Understand the SLA for logging and responding to new support tickets.
Be able to understand the relative priority/urgency for users, and the difference between a bug, a new feature request and a user not using the system as intended.
Respond to users to request more information, give progress updates or show the correct system usage, as appropriate.
Apply configuration changes within the systems as a result of a ticket or develop a code fix for a bug.
Maintain the status of the support tickets to accurately reflect the progress
Develop all changes in accordance with the system architecture and coding standards.
Work with the other members of the support team to ensure alignment on release times.
Review new features being developed and specify non-functional requirements that would at least maintain but preferably increase the supportability of the systems.
Take knowledge transfers from the development team on new features and add relevant information to the Support Runbook.
Keep the Support Wiki up to date with all knowledge transfers and any learnings that arise from supporting the systems.
Add to the unit tests and automated tests to help catch issues as early as possible.
Work closely with Business Analysts (BA’s) and other members of the SSG support and development teams to resolve issues and ensure alignment of objectives.
Support and assist application systems subject matter experts (SMEs).

Education & experience:

0-3 years direct working knowledge of and experience with .NET framework, .NET Core or .NET 6 and MSSQL.
Knowledge of and experience of Javascript frameworks VueJS /Angular/React.
Familiarity with Microsoft Azure.
Some experience of creating and maintaining automated back-end tests Moq/NUnit and front-end cypress.
Experience of using report writing tools such as MS Power BI will be an added advantage.
Detail driven with strong analytical and problem-solving skills.
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
Proven ability to be flexible and creative, both independently and in a team, in a fast-paced and dynamic environment.
Excellent English oral and written communication skills.
Primary degree in computer science or related field with relevant experience.

Other:
Travel: No requirement to travel.
Working hours: Mon-Fri (40hrs)
Any other requirements: This is a hybrid role. Attendance will be required at our office in Baldonnell Business Park, D24 at least 4 days per week. Please note that there is no direct public transport available to Baldonnell Business Park so own transport is advisable.

Job Information

Rate / Salary

€ - €

Sector

IT Specialist