Customer Service & Administration Officer 
Northumberland

Overview
We are seeking a reliable and organised Customer Service & Administration Officer to join our team on a permanent basis. This role is ideal for someone with strong communication skills, excellent attention to detail, and the ability to manage a variety of administrative tasks while delivering a positive experience to customers.

Key Responsibilities

• Provide friendly, professional customer service via phone, email, and in person
• Respond to queries, resolve basic issues, and escalate where necessary
• Maintain accurate records, databases, and documentation
• Process orders, requests, and general correspondence
• Support day‑to‑day administrative operations, including filing, scheduling, and data entry
• Assist in preparing reports, updating systems, and coordinating internal communications
• Work collaboratively with colleagues to ensure smooth office operations
• Uphold company policies, procedures, and service standards

Skills & Experience

• Previous experience in customer service, administration, or a similar role
• Strong attention to detail and high accuracy in administrative tasks
• Excellent verbal and written communication skills
• Good organisational and time‑management abilities
• Competent IT skills, including Microsoft Office and email management
• Ability to handle sensitive information with confidentiality
• Positive, professional attitude and willingness to learn

Contract Type

• Permanent
• Full-time (hours can be adapted based on organisational needs)