Job Description

Job Title: Cloud Infrastructure & Application Support Engineer
Salary: £34,000 - £38,000 + KPI Bonus (up to 7.5%)
Location: Stockport (Office-based with 1 day per week remote)

About the Role:

An exciting opportunity has arisen for a Cloud Infrastructure & Application Support Engineer to join a growing team in the critical care sector. This role involves providing both cloud infrastructure support and application support for a cloud-hosted platform and on-premise systems used by social housing, social care, and private care providers. The platform operates 24/7 to handle emergency alarm calls for vulnerable service users, with the Technical Support Team providing support during office hours.

Key Responsibilities:

• Monitor and respond to technical support requests and system alerts, ensuring SLA and KPI adherence.
• Provide Azure infrastructure support, including incident response, management, and maintenance.
• Deliver remote application support for cloud-hosted and on-premise systems.
• Support Microsoft Server & Desktop Operating Systems and Linux Debian environments.
• Administer SIP Proxy Servers (e.g., 3CX, Freeswitch, STUN) and troubleshoot VoIP communications.
• Manage router/firewall configurations, VPNs, VLANs, and DMZs to maintain security best practices.
• Assist in the build, test, and deployment of customer systems and software updates.
• Conduct User Acceptance Testing (UAT) for new software releases.
• Maintain documentation and contribute to a knowledge base for recurring incidents.
• Ensure compliance with ISO9001, ISO27001, and Cyber Essentials by following established procedures.
• Occasionally travel to other offices and customer sites as required.

Key Skills & Experience Required:

• Minimum 2 years of experience in DevOps, Technical Support, Desktop Support, or Application Support.
• Strong Azure expertise: IaaS management, network security, monitoring, and high availability setups.
• Knowledge of SQL Server (queries, database structure).
• Experience supporting SIP/VoIP communications.
• Familiarity with remote desktop support tools (Salesforce Service Cloud experience is a plus).
• Certifications in Azure, Microsoft, Linux, Cisco, or similar are desirable.
• Excellent problem-solving and communication skills.
• A UK driving licence and willingness to travel when required.

Benefits:

• 25 days holiday + bank holidays
• KPI bonus scheme (after 12 months)
• Company laptop provided
• Life assurance (3x salary)
• Employee Assistance Programme (mental health & wellbeing support)
• Bike to Work scheme and discounts on hotels & car hire
• Occupational sick pay & enhanced parental leave
• Continuous training & development opportunities

This is an excellent opportunity to join a team making a real difference in the critical care sector. If you have the right skills and experience, apply today!