Job Description

Job Title: Customer Accounts Co-ordinator

Location: Thornaby
Hours: Monday to Friday, 9:00 AM – 5:00 PM
Pay Rate: £12.21 per hour
Contract Type: Temporary to Permanent

Job Overview:

We are seeking a highly organized and proactive Customer Accounts Co-ordinator to join our client’s team in Thornaby. This role involves managing customer interactions, processing orders, and ensuring seamless communication across departments to maintain high-quality service standards. This is a fantastic opportunity to join a dynamic team with the potential for a permanent position.

Key Responsibilities:

• Act as the main point of contact for customer enquiries, responding efficiently within agreed timescales.
• Manage project communications, ensuring customers and relevant internal teams are informed of developments.
• Provide accurate cost estimates using an order processing system, ensuring cost-effective manufacturing solutions.
• Process customer orders in a timely and efficient manner.
• Oversee jobs from initiation to delivery, keeping customers and internal teams updated on progress and any changes.
• Handle customer complaints, ensuring they are resolved efficiently while keeping all relevant stakeholders informed.
• Liaise with suppliers, subcontractors, and internal departments to meet customer specifications and deadlines.
• Maintain accurate records of customer interactions and internal correspondence.
• Support team members to achieve excellent customer service and operational efficiency.
• Work closely with Directors and Departmental Managers to develop manufacturing specifications that align with customer needs.
• Meet and greet visitors, providing directions and answering basic enquiries.
• Monitor and distribute emails received through the general sales inbox.
• Organize and file estimates and other key documents.
• Arrange customer lunches, ensuring dietary requirements are met.
• Operate the telephone switchboard, directing or handling calls as appropriate.
• Manage reception duties, including granting access to visitors while following security procedures.

Candidate Requirements:

• Strong administrative and customer service experience.
• Excellent communication skills, both verbal and written.
• Ability to multitask and manage time effectively.
• Proficiency in using IT systems, including email and databases.
• Strong attention to detail and problem-solving skills.
• A proactive and positive approach to teamwork and customer service.

Benefits:

• Competitive hourly rate of £12.21.
• Opportunity for a permanent position.
• Friendly and supportive work environment.
• Monday to Friday schedule with no weekend work.

If you are an organized and customer-focused professional looking for a new opportunity, we would love to hear from you! Apply now.