Job Description

A well-established, close-knit organisation in Trowbridge is seeking an Office & Operations Manager to steer day-to-day administration, project lifecycles and team performance. This is a pivotal appointment: you will shape internal systems, uphold exacting standards, and ensure every order progresses seamlessly from initial enquiry through to successful completion.

What You’ll Do

• Oversee Office Operations – maintain smooth administrative workflows and refine procedures for continuous improvement.
• Project & Job Management – quote, order and run projects end-to-end, organising the installation diary and updating bespoke databases and spreadsheets.
• Team Leadership – supervise and support colleagues, embedding accountability, accuracy and excellent customer care.
• Stakeholder Liaison – serve as the central point of contact for customers, suppliers and internal teams, resolving issues swiftly and professionally.
• Commercial Oversight – work confidently with percentages and margins to safeguard profitability.
• Stock & Logistics – manage deliveries and inventory, including safe manual handling of large items when required.

What You’ll Bring

• Proven background in office administration and operations management.
• Strong project-management skills with the ability to juggle multiple priorities calmly under pressure.
• Exceptional organisational flair and meticulous attention to detail.
• Confident communicator and natural team leader.
• Proficiency with Microsoft Office and in-house database systems.
• Practical, resilient and proactive approach to problem-solving.

What We Offer

• Company pension scheme.
• Employee discounts.
• Free on-site parking.
• Regular team social events.
• Long-term security within a thriving, people-focused business.