Job Description

Service Scheduler

Dartford (Fully office based)

£28,000 - £32,000 (depending on experience)

Monday – Friday, 08:00 – 17:00 (1 hour unpaid lunch)

Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Scheduler to join their busy and dynamic team based in Dartford.

This is an excellent opportunity for someone with help desk or scheduling experience who thrives in a fast-paced environment and enjoys being at the heart of operations.

The role responsibilities include:

• Being the first point of contact for any client enquiries by email or telephone
• Prioritising and scheduling work for a team of engineers, managing client call outs on and processing engineer holiday forms to ensure optimum engineer availability
• Providing clients with works progress via internal CRM system, customer online portals, emails and telephone contact.
• Processing of engineering/subcontractor paperwork and completing KPI spreadsheets.
• Raising purchase orders for materials and subcontractor works, providing quotations following on from engineering visits and processing supplier/subcontractor invoices on our internal systems.
• Updating and producing monthly reports to present to the senior management team
• Investigating and resolving customer problems in a timely manner.

About You:

• Previous experience working in a fast paced environment in a scheduling or planning role is a must
• Be highly organised, methodical, have attention to detail and be efficient, with excellent IT skills, particularly around using Microsoft Office - Word, Excel and Outlook
• Have a high level of written communication skills and numeracy
• Have an excellent telephone manner with the ability to pick up new systems easily, adapt to the environment and work well as part of a team and individually
• Have the ability to be able to use own initiative, whilst being results and Customer service focused

What’s in it for You?

• 25 days holiday + bank holidays
• Birthday day off
• Pension scheme
• Healthcare scheme (after qualifying period)
• Employee perks platform
• Regular company social events
• Ongoing training and development opportunities
• Supportive and friendly working environment