Job Description

Service Operations Coordinator

Crayford (Fully office based)
£28,000 - £30,000 (depending on experience)
Monday – Friday, 08:00 – 17:00 1 hour unpaid lunch

Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Operations Coordinator to join their busy and dynamic team based in Crayford.

This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations.

The Role receptibilities of a Service Operations Coordinator

• As a Service Operations Coordinator, you will provide and maintain the quality service we deliver to our clients by being the first point of contact for any client enquiries by email or telephone, this includes
• Your responsibilities will include:
• Prioritising and scheduling work for a team of engineers, managing client callouts on a Rota basis and processing engineer holiday forms to ensure optimum engineer availability.
• Providing clients with works progress via internal CRM system, customer online portals, emails and telephone contact. Attending meetings (face to face/conference call) where necessary
• Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
• Raising purchase orders for materials and subcontractor works, providing quotations following on from engineering visits and processing supplier/subcontractor invoices on our internal systems
• Running and processing reports, providing reports, analysing data and reporting findings and solutions to challenges to the Management Team
• Updating and producing the Monthly report to present on a monthly basis to the senior management team
• To investigate and resolve customer problems in a timely manner

About You:

• Previous experience working in a fast paced environment with experience working as a Service Operations Administrator
• Have appropriate level of data protection, security awareness and confidentiality awareness
• Be highly organised, methodical, have attention to detail and be efficient, with excellent IT skills, particularly around using Microsoft Office - Word, Excel and Outlook
• Have a high level of written communication skills and numeracy
• Have an excellent telephone manner with the ability to pick up new systems easily, adapt to the environment and work well as part of a team and individually
• Have the ability to be able to use own initiative, whilst being results and Customer service focused
• Be flexible and open to change
• Consistently display positive, professional and approachable behaviours

What’s in it for You?

• Salary of£28,000 depending on experience
• 25 days holiday + bank holidays
• Birthday day off
• Pension scheme
• Healthcare scheme (after qualifying period)
• Employee perks platform
• Regular company social events
• Ongoing training and development opportunities
• Supportive and friendly working environment