Job Description

Scheduling Supervisor

• Location: Fulham, London
• Salary: Up to £42,500 P/A
• Contract: Full Time / Permanent
• Hours: Monday to Friday, 8am – 5pm

Are you an experienced Coordination Team Manager or Scheduling Supervisor?

Do you have a strong background in property services, damp, roofing or restoration?

We are currently recruiting for a Scheduling Supervisor to join a growing property services business.

This is an excellent opportunity for an experienced coordination professional to take ownership of scheduling, survey bookings, project delivery, contractor management and team performance.

The role will involve acting as a central point of contact between clients, surveyors, tradespeople, subcontractors and internal teams, whilst supervising and supporting the wider Coordination function.

In return, is a salary of up to £42,500 P/A, depending on experience, plus regular salary reviews, overtime opportunities, 28 days' holiday including bank holidays, ongoing development and a clear pathway towards Operations Management within a growing and ambitious business.

Duties for this role will include:

• Supervising and supporting the Damp, Roofing and Restoration Coordinators
• Managing client enquiries, survey bookings, job scheduling and project delivery
• Scheduling surveyors and tradespeople based on their experience, capabilities and industry expertise
• Monitoring job progress and ensuring tradespeople adhere to agreed schedules
• Resolving on-site challenges including access restrictions, equipment requirements and unforeseen issues
• Ensuring accurate documentation and photographic evidence is uploaded following completed works
• Booking and coordinating Damp, Roofing and Restoration surveys and ensuring reports are delivered to clients within required timescales
• Managing callbacks relating to recurring issues, failures or misdiagnosis and ensuring the appropriate surveyor is assigned
• Working closely with Operations Managers, the Site Supervisor and Coordinators to ensure smooth cross-divisional communication

Requirements:

• Must have previous experience supervising or leading a coordination or scheduling team
• Will require experience scheduling and booking maintenance or repair works for engineers, surveyors, technicians, tradespeople or subcontractors and experience within a damp, property restoration, property services, construction, facilities management, or roofing environment
• Proven experience managing job bookings, scheduling and tracking systems
• Excellent diary management and organisational skills
• Strong client and contractor management experience

Desirable Experience:

• Previous experience using Podio
• Previous experience within a multi-division property services business
• Experience tracking project profitability, invoicing and payment follow-up