Job Description

Service Desk Coordinator

£32,000 Per Annum.

Stockport

Full Time, Permanent | Monday to Friday 0700 - 17:00

Do you have strong scheduling and coordination skills?

Do you thrive in a fast-paced, customer-focused environment?

Attega Group is currently partnering with our client in recruiting a Service Desk Coordinator.

The main purpose of this role is to work closely with the Technical Support and Operations teams to plan, coordinate, and schedule works efficiently, ensuring the smooth day-to-day running of service delivery.

In return, our client is offering a salary of £32,000 per annum, depending on experience.

This is a full-time, permanent role. The hours of work will be Monday to Friday, 07:00 – 17:00.

Your responsibilities will include:

• Scheduling and coordinating works for field operatives, ensuring all jobs are planned and confirmed with clients daily
• Managing diaries and allocating resources effectively to meet service requirements
• Liaising with Technical Team Members and Supervisor/Managers to ensure works are delivered efficiently
• Ensuring all client portals and internal systems are updated accurately and in a timely manner
• Communicating daily via phone and email with engineers, contractors, clients, and suppliers
• Proactively managing changes, delays, and last-minute issues to minimise disruption

The ideal candidate:

• Has a strong “can-do” attitude and excellent organisational skills
• Possesses strong communication and problem-solving abilities
• Is a confident team player who can also work independently
• Demonstrates self-motivation, discipline, and attention to detail
• Has a customer-focused attitude with a commitment to high service standards
• Takes health and safety seriously in all aspects of the role

• All offers made by the client are subject to DBS checks
• The client performs random drug testing throughout employment and including induction week
• Lunches are unpaid breaks.