Job Description

About the Company

We are a well-established and growing business, supplying products and services to customers across the UK. Due to continued growth, we are looking for a highly organised and proactive Sales Order Coordinator / Sales Administrator to join our busy and supportive team.

The Role

As Sales Order Coordinator, you will play a pivotal role in ensuring the smooth processing and fulfilment of customer orders from receipt through to despatch. You will work closely with the Sales, Warehouse, Operations and Accounts teams to ensure customers receive a first-class service and orders are completed accurately and on time.

You will also act as a key point of contact for customers, providing updates, resolving queries and ensuring an exceptional customer experience throughout the order journey.

Key Responsibilities

• Process customer sales orders accurately and efficiently using Sage software.
• Review incoming orders to ensure all information is complete and correct.
• Liaise with customers regarding order progress, delivery updates and any queries.
• Work closely with the warehouse team to ensure urgent and priority orders are fulfilled on time.
• Coordinate with Operations to source and order products not held in stock.
• Ensure any special or bespoke items required for orders are procured within agreed timescales.
• Liaise with the Accounts team to ensure all necessary checks are completed to facilitate timely invoicing.
• Produce weekly reports relating to sales, purchases and order activity.
• Communicate order status updates to the Sales team.
• Escalate customer issues or pricing queries to management where appropriate.
• Support with general office administration including answering incoming calls, data entry, scanning and document management.
• Provide cover and support to other departments during periods of holiday, sickness or increased workload.

About You

The successful candidate will be a confident communicator with excellent organisational skills and a strong attention to detail.

• Previous experience within Sales Administration, Order Processing, Customer Service or a similar coordination role.
• Experience using Sage software or similar ERP/business systems.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Excellent communication skills, both written and verbal.
• The ability to prioritise workloads and work effectively under pressure.
• Strong attention to detail and a commitment to accuracy.
• Experience within purchasing, logistics, freight or supply chain environments would be advantageous.
• A proactive, flexible and team-focused approach.

If you are an organised and customer-focused administrator looking for your next opportunity within a growing business, we would love to hear from you. Please contact Sean Badgery in the Attega Group offices today!