Job Description

Sales Support / Customer Service Specialist
£29,000 P/A + On Target Earnings (£33,000 OTE)
Gravesend, Kent
Full Time | Permanent | Monday to Friday

Do you have strong customer service and relationship-building skills?

Have you worked in a sales support, customer service, or account management role within a fast-paced environment?

Attega Group is currently partnering with our client in recruiting a Sales Support / Customer Service Specialist.

This is a varied and hands-on role where you will play a key part in supporting customer relationships, driving business growth, and supporting a busy commercial team. You will act as a central point of contact for clients, assisting with onboarding, account management, sales support, and day-to-day customer queries.

You’ll enjoy building relationships, working at pace, and bringing a proactive and organised approach to your work.

In return, our client is offering a salary of £29,000 P/A with On Target Earnings of £33,000.

Your responsibilities will include:

• Acting as a key point of contact for clients, delivering excellent customer service
• Building strong relationships with customers and managing agents
• Supporting newly onboarded accounts throughout their first month, assisting with day-to-day queries and requests
• Managing lapsed accounts and supporting client re-engagement activities
• Supporting the Business Development team with follow-ups, administration, and customer communication
• Chasing outstanding quotes, purchase orders, and resolving internal requests
• Assisting with tender responses, compliance documentation, and account records
• Researching prospect accounts and supporting business development activity
• Maintaining accurate CRM systems and updating internal portals
• Preparing reports on customer feedback, sales activity, and performance metrics
• Supporting cross-selling opportunities across multiple service lines
• Working closely with internal teams to ensure smooth end-to-end service delivery
• Taking a proactive approach to resolving customer and operational challenges
• Supporting continuous improvement initiatives and wider team objectives

The ideal candidate:

• Experienced in a customer service, sales support, or account management role
• A confident communicator with a professional telephone manner
• Strong relationship-building and organisational skills
• Able to manage multiple priorities within a fast-paced environment
• Positive, proactive, and solutions-focused with a “can-do” attitude
• Comfortable working independently and as part of a team
• Detail-oriented with strong accuracy and administration skills
• Experienced using CRM systems and Microsoft Office packages
• Target-driven and motivated to support business growth
• Keen to learn, develop, and progress within the business

For more information on our Sales Support / Customer Service Specialist role, please contact Craig at Attega