Job Description

Head of Service Operations

Crayford, Kent (with travel to Halifax, Derby & Group sites)
£60,000 – £75,000 + Performance Bonus
Permanent | Full-Time

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About the Business

Attega is proud to support our client who are a rapidly growing compliance-led Technical Services platform delivering specialist engineering, hard FM and M&E services through a buy-and-build model. With ambitious growth plans from £24m to £75m+ turnover, the business is investing heavily in operational excellence, AI-driven systems, and scalable infrastructure.

This is a pivotal leadership appointment within the Group Hub structure.

The Opportunity

We are recruiting a Head of Service Operations to lead and transform a multi-site service coordination and helpdesk function supporting field engineering operations across multiple OpCos.

This role is far more than operational management, it is a business transformation opportunity. You will take ownership of people, systems, processes, KPIs, automation and service delivery performance, building a scalable, AI-enabled operation capable of supporting significant acquisition-led growth.

Working closely with the Applied AI Lead and senior leadership team, you will play a critical role in modernising the service function and improving efficiency, consistency and customer experience across the Group.

Key Responsibilities

• Lead and develop a multi-site Service Operations team across the UK
• Standardise processes, workflows and operating models across all OpCos
• Implement KPI frameworks, reporting structures and operational governance
• Drive automation and AI adoption within service coordination functions
• Improve operational efficiency and reduce cost-to-serve
• Support acquisition integration and onboarding into Group systems
• Enhance engineer and customer experience across all service touchpoints
• Develop scalable SOPs across scheduling, compliance, PPMs, escalation and billing support
• Build a high-performance culture focused on accountability and continuous improvement

What We’re Looking For

• Proven leadership experience within Service Operations, Helpdesk, Field Service Coordination or FM operations
• Experience leading operational transformation and process improvement initiatives
• Strong background using CAFM / FSM systems such as SimPro, BigChange or equivalent
• Experience implementing automation, AI tools or technology-led efficiencies
• Strong stakeholder management and leadership capability within multi-site environments
• Commercially aware with the ability to scale operational functions efficiently
• Background within FM, Building Services, M&E or Technical Services highly advantageous

Why Join?

• Opportunity to shape and build a Group-wide operational function
• Major investment into AI, automation and operational infrastructure
• Fast-growth environment with strong career progression potential
• High-impact leadership role with direct influence on business scalability
• Collaborative senior leadership team and acquisition growth strategy