Job Description

Customer Service Coordinator Nights Shift
 £30,332 + up to £4,800 uplift on call out rota
Gravesend
Permanent position /
Tuesday - Friday / 6pm – 6am available & Monday - Thursday 6pm - 6am available
1 in 4 weeks Call out working from home (Saturday and Sunday)

Have you got experience working in a fast-paced environment?

Are you familiar with scheduling engineers?

We are a leading commercial drainage company in the UK, seeking an organised Customer Service Coordinator to support the help desk and liaising with our engineers as part of our Rapid Response team, in a night shift role.

We are recruiting a Customer Service Coordinator for a night shift position.

In return, we are offering a salary of £30332.

Your responsibilities will include:

• Answering the telephone calls from our engineers, customers, and colleagues
• Loading new job requests onto our internal job management system and client portals
• Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
• Provide assistance to engineers when they are on site
• Advising clients on best course of action for issues
• Dealing with customer queries
• Closing jobs on the system once they've been successfully completed
• Supporting other departments over night with additional admin tasks as required by the business

The ideal candidate:

• Previous experience working on a busy helpdesk, scheduling engineers or in a pressurised customer service focused role
• Effective communication and organisational skills
• Computer literate – a good working knowledge of Word and Excel
• A team player who also has the ability to use their own initiative and meet deadlines