Job Description

Scheduling Supervisor
£38,000 - £45,000 P/A, depending upon experience
Gravesend  
Full Time | Permanent | Monday to Friday

Do you have strong team leadership skills?

Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team?

Attega Group is currently partnering with our client in recruiting a Scheduling Supervisor.

This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Remedial Department, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You’ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset.

In return, our client is offering a salary of up to £45,000 P/A, depending on experience. 

Your responsibilities will include:

• Lead and oversee the day-to-day operation of the Remedial department. 
• Manage high volume of remedial works, managing client expectations and relationships
• Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments
• Assess field operatives’ technical skill sets to ensure the right resource is assigned to the right job, first time
• Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team.
• Own client communication, delivering proactive, professional, and positive updates at every stage.
• Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently
• Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement
• Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges
• Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence
• Collaborate across departments to ensure smooth, end-to-end service delivery
• Manage call-out rotas and resource planning for out-of-hours and weekend services
• Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance
• Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance
• Continuously review and improve processes to keep pace with a growing, evolving business

The ideal candidate:

• Experienced in a helpdesk, scheduling, or service coordination environment
• Confident leading teams in a fast-moving, reactive service setting
• Positive, proactive, and solutions-focused with a strong “can-do” attitude
• Comfortable managing pressure, changing priorities, emergency work, and high client expectations
• A strong communicator who builds trust with clients and colleagues alike
• A team player who is prepared to step up, roll up their sleeves, and go the extra mile
• Highly organised, resilient, and decisive under pressure
• Ambitious, with a genuine desire to learn, grow, and progress within the business 

For more information on our Scheduling Supervisor role, please contact Craig, in the Attega Group offices today!