Job Description

Operations Administrator
Stockport
Salary £28,000 rises to £30,000 after probation
Full time | Permanent | Monday – Friday – 08:00am – 17:00pm | 40 Hour week

Do you work well under pressure?

Would you describe yourself as a hard-working individual who likes to get stuck in?

We are recruiting an Operations Administrator in our reactive department.

This role will involve scheduling daily reactive drainage jobs, coordinate engineer workloads, answer incoming calls and emails, and ensure all clients receive clear and timely updates throughout and after the job.

In return, we are offering a basic salary of u Salary £28,000 rises to £30,000 after probation and various company benefits including pension contribution and 20 days holidays + bank holidays.

Duties for this role will include:

• Allocate daily reactive jobs to available engineers.
• Plan routes and workloads to maximise efficiency.
• Update and adjust the schedule in real time as new jobs come in or delays occur.
• Answer external incoming calls professionally.
• Take new job requests and enquiries over the phone.
• Manage job requests received via email, ensuring they are logged and scheduled promptly.
• Keep customers informed of expected attendance times and any changes.
• Input all job details accurately into the job management system.
• Check engineer updates (arrival, completion, notes, photos).
• Ensure every client is updated once the job is completed

 The ideal Operations Administrator:

• Strong admin background
• Ability to work well under pressure
• Ideally experience with scheduler in engineers
• Well organised
• Strong communicator verbal and written