Job Description

Role: Change & Release Manager –SC

Location: Southport - travel as required (minimum of twice per month) Potential on-call/out of hours working – to a minimum (during deployments)

IR35: Inside

Rate: £545/day (Umbrella) MAX

Duration: 6 Months initially

Security Clearance: SC

The overall objective is to support the programme by:

• Leading and managing the Release Management process and allocated staff and workload for the assigned services, ensuring that standards and timescales are met, whilst demonstrating value for money
• Organising team engagement with Incident Management during major incidents, ensuring that appropriate release management representation is made on technical bridge calls when required.
• Managing patterns or trends of non-compliance of the Release assurance policies and processes, by engaging at a senior level with Business Portfolios, Suppliers, Transition or Project Managers where necessary
• Engaging with service transition teams to define processes for interim operating model capabilities for those assigned to release management.
• Setting the strategy for the Operational Release Management team, deciding areas of focus and priority, ensuring that processes are well-documented and reflective of best practice, and agreeing templates and frameworks for process variations.
• Support Portfolio stakeholders in all programme delivery activities.
• Provide inputs to help develop delivery strategies, scheduling delivery.
• Manage program/portfolio schedule.
• Plan and organise Go / NO-GO meetings and help achieve decisions.
• Update business stakeholders on progress and everything related to delivering the project.
• Manage portfolio delivery pipeline.
• Organise and contribute to CAB (Change Board)
• Review resource and skill availability to ensure effective delivery.
• Co-ordinate with different project managers, delivery teams and help resolve queries, blockers.

You’ll have a demonstrable passion for change management of a service, with the following skills or strong experience in:

• Experience of developing, implementing, and adhering to ITIL v3 / v4 management processes and procedures
• Performing a similar role within the Civil Service or at other organisations
• Excellent communication and interpersonal skills, with a proven ability to communicate effectively and professionally.
• Proven ability to lead and manage large teams.
• Proven ability to build and manage relationships with suppliers and senior stakeholders.
• Excellent analytical and problem-solving skills
• Deeply customer-focused
• Excellent document writing and presentation skillset
• Proven ability to influence Service Architect & Design function to develop robust plans focused on service introduction and releases to minimise disruption to operational services

Desirable Skills and Experience:

• Working with suppliers and stakeholders across all grades and working with internal / external stakeholders to deliver results.

• creating and managing end to end plans, containing complex dependences and multiple workstreams.
• navigating cross-government teams and supplier agreements
• supporting the design, agreement, and implementation of a relevant service
• understanding of Lean, Agile and DevOps principles within a Product-centric delivery model
• In depth operational knowledge of the General Register Office and His Majesty Passport Office
• Experience in the key critical services undergoing transformation in the programme
• Test management background to effectively orchestrate multiple change and release roadmaps

Essential Qualifications:

Strategy and Architecture:

Business Strategy and Planning

• Technology Service Management (ITMG) – level 3

Change and Transformation:

• Business Change Management
• Business Situation Analysis (BUSA) – level 3

Delivery and Operation:

• Service Transition
• Service Acceptance (SEAC) – level 4
• Change Control (CHMG) –level 4
• Release and Deployment (RELM) –level 5

Relationships and Engagement:

• Stakeholder Management
• Stakeholder Relationship Management (RLMT) – level 3

Licences

Full UK Driving Licence is required - APOM is required to attend sites across their Portfolio Area in the course of their duties on a daily basis that would not be practical to be reached by foot or by public transport

Disability Confident

As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Covenant   

CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. 

If you qualify for the above, please notify us on 0121 794 8181.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181