Job Description

Role: Tech Bar Analyst - SC

Location: London (100% on site)

IR35: Inside

Rate: £300/day (Umbrella) MAX

Duration: 6 Months

Security Clearance: SC & UK nationality

As part of a an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users across the estate. Main responsibilities of the role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incident types, escalating to 2nd and 3rd line engineering teams where required.

The role is customer facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service.

Essential Skills

• Experience working within a Service Desk or Helpdesk environment
• Excellent communication and customer service skills
• The ability to efficiently manage workload and escalate calls when required
• Broad knowledge and understanding of IT concepts and technologies

Desirable Skills

• ITIL foundation
• Knowledge of AGILE and DevOps frameworks
• Experience with Enterprise level reporting tools

Responsibilities

• Troubleshoot technical issues reported to Service Desk using available Knowledge Articles.
• Ensure Service Requests and Incidents are managed in accordance with Service Level Targets.
• Assist with maintenance and contribution of articles to the Service Desk Knowledge Base.
• Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk.
• Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle.

Security Clearance: SC

Disability Confident

As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Covenant   

CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. 

If you qualify for the above, please notify us on 0121 794 8181.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181