Job Description

Role: Service Desk Analyst - SC

Location: Southampton (100% on site)

IR35: Inside

Rate: £200/day (Umbrella) MAX

Duration: 12 Months

Security Clearance: SC

• Desk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing.
• This includes multi-function devices and specialised IT equipment.
• Responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams.
• A service desk analyst interacts with customers.
• At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management.

Typical Skills:

• Track, log and correct information to protect assets and components.
• Know about developing process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies.
• Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user.
• Own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Produce relevant reports in a standard format in an agreed timeframe, adding a commentary that provides an interpretation for the data set.
• Know about the subject matter and have an understanding of what it involves.
• Have an awareness or understanding of user experience analysis and its principles.

Skills

• Excellent organisational and time-management skills,
• Strong attention to detail, Excellent verbal and written communication skills.

Security Clearance: SC

Disability Confident

As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Covenant   

CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. 

If you qualify for the above, please notify us on 0121 794 8181.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181