Job Description

We are seeking Senior IT Technicians to work on long term hourly rate contracts with a salary equivalent to c £30,000 with a view to moving to permanent. Managing a variety of tasks/queries taken through phone calls, emails, portal queries (and other platforms such as social media) you will be the first point of contact / support for Internal Staff & Users. You will be responsible for both basic and more complex user issues ranging from simple password resets and access rights through to complex profile builds and connectivity issues. Following agreed procedures, you will take accountability and identify, prioritise, register and categorise incidents. Diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution Technical Skills required

• 2013/2016/Office 365
• Windows 10/11 (IOS and Mac OSX advantageous

• Experience using call logging system

• Knowledge of Citrix

• Active Directory / Azure AD. Adding/Deleting users assigning OU’s and access rights

• GPO

• MS Teams – Remote logon/ Support etc

Shifts available Include constant

• Monday – Friday 8.30-1700 or This is an excellent long term opportunity where permanent work will also present itself if you wished to move into a perm role.