Job Description

You will play a key role in ensuring new clients are successfully onboarded onto the platform while also providing ongoing customer support. This role bridges technical support and customer success, ensuring a smooth implementation journey and strong client retention. This role would suit someone with experience in SaaS onboarding, implementation support, or customer success within a technology-driven business.

The Role & responsibilities of the candidate:

• Manage end-to-end client onboarding process
• Deliver platform training sessions (virtual and in-person where required)
• Configure systems and support initial setup
• Provide first-line support for software and connected devices
• Work closely with technical teams to resolve escalated issues
• Monitor customer usage and engagement
• Maintain onboarding documentation and training materials
• Support continuous improvement of onboarding processes
• Ensure high customer satisfaction and retention

• Experience in SaaS onboarding, customer success, or support
• Strong communication and presentation skills
• Technically confident and comfortable learning new platforms
• Highly organised with strong attention to detail
• Ability to manage multiple client implementations simultaneously
• Problem-solving mindset with a proactive approach

• Salary £28,000 - £30,000
• Career progression within a growing tech company
• Exposure to innovative compliance technology
• Supportive and collaborative environment
• Hybrid working flexibility