Job Description

• You will act as the first point of contact for customers, providing technical support across our compliance platform and connected devices.
• You will troubleshoot issues, help customers diagnose technical issues over the phone and speak with them about installing hardware or software and help to ensure customers maximise the value of our technology.
• This role would suit someone with experience in SaaS support, IT support, or technical helpdesk environments.

Key Duties:

• Provide technical support to customers
• Manage customer queries via phone, email, and online systems
• Escalate complex issues to development teams
• Monitor system performance and report recurring issues
• Maintain high customer satisfaction levels

• Previous experience in technical or customer support
• Comfortable troubleshooting software platforms
• Strong communication and problem-solving skills
• Ability to explain technical issues in simple terms
• Organised and able to manage multiple tickets
• IT-literate with CRM or ticketing system experience

• Salary £28,000 - £30,000 DOE
• Structured training and development
• Career progression within a growing tech business
• Supportive and collaborative working environment
• Exposure to innovative compliance technology