Job Description

SUPERVISOR – LUXURY RETAIL
West London - £30,000 - Full-Time

We are currently recruiting for an experienced Supervisor to join a growing luxury retail business with multiple boutiques across West London, with a new location opening soon.

This is an excellent opportunity for a Senior Sales Advisor or Supervisor looking to take on more responsibility within a growing luxury retail environment.

THE ROLE

• Support the management team with the day-to-day running of the boutique
• Lead by example on the shop floor and deliver an exceptional customer experience
• Support the team in achieving sales targets and KPIs
• Motivate and guide Sales Advisors throughout the day
• Assist with coaching and developing team members
• Build strong relationships with new and existing clients
• Support VIP and repeat client development
• Assist with stock, operational and administrative duties
• Help maintain high standards across the boutique
• Take responsibility for the shop floor and team when required
• Bring a positive and proactive approach to improving the customer experience

THE IDEAL CANDIDATE

• Previous Supervisor, Senior Sales Advisor or Team Leader experience within luxury or premium retail
• Strong sales and customer service background
• Commercially aware and motivated by achieving results
• Confident supporting and motivating colleagues
• Warm, personable and passionate about building client relationships
• Adaptable and comfortable working in a growing and evolving business
• Open to new ideas and different ways of working
• Arabic, Spanish or Italian language skills would be highly advantageous

PACKAGE

• £30,000 basic salary
• 37–40 hours per week
• Store-based commission structure
• Weekly sales incentives
• £500 annual bonus
• Pension
• Ongoing training and development

360 Talent is a high-end retail recruitment firm connecting premium and luxury brands with top talent across global markets.

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