Job Description

Key Holder – Menswear
Birmingham 
Salary: £30,000 + Bonus
Contract: Full-time | 40 hours per week | Permanent

About the Brand:

Our client is a distinguished British heritage brand, renowned for its craftsmanship, timeless style, and exceptional tailoring. With a long-standing legacy in premium menswear, the brand is especially known for its expertly tailored suits, shirts, and formalwear accessories.

The Role:

We are seeking a knowledgeable and customer-focused Suit Specialist to join the team at a leading retail location. This role is perfect for someone with a passion for menswear, who takes pride in delivering a tailored, one-to-one shopping experience. You’ll act as a brand ambassador, offering expert style advice and ensuring every client leaves looking and feeling their best.

Key Responsibilities:

• Deliver exceptional customer service, offering styling and fit advice tailored to each client’s needs.

• Provide in-depth product knowledge across the brand’s suiting and formalwear collections.

• Guide customers through the suit selection and fitting process with confidence and expertise.

• Maintain high standards of visual merchandising and product presentation.

• Build lasting relationships with clients through excellent service and personal attention.

• Support stock management, including receiving deliveries and checking for product quality.

• Keep the store environment clean, organised, and aligned with brand standards.

Key Requirements:

• Previous experience in menswear retail, ideally with a focus on formalwear or tailoring.

• Passionate about menswear, fashion trends, and delivering top-tier customer service.

• Excellent communication and interpersonal skills.

• Confident in offering style, fit, and tailoring advice.

• Detail-oriented, well-presented, and professional.

What’s on Offer:

• Competitive salary and team bonus scheme.

• Generous staff discount on premium menswear collections.

• Opportunity to work with a respected heritage brand in a stylish retail setting.

• Training and development to support your growth within the brand.
  
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